Castel Camping Château de Chanteloup
Pays-de-la-Loire - 72460 SILLE-LE-PHILIPPE - 134 pitches - 13 rentals
Reception
Services & amenities
Accommodation
Comfort
Cleanliness
Activities/Animations
Activities for kids
Catering
Eco-friendly
Quality-price ratio
10 / 10
Christopher G 
Type of stay :
OAP couple
Posted :
05/07/2022
General information :
Friendly welcome by all staff with continuing good service.
Nothing to dislike. A truly enjoyable experience as experienced for the last seven visits for the Le Mans Classic weekend. Truly brilliant!
Accommodation review :
Location in Potager area
Nothing
Establishment response :
Waou, brillant comment and superbe grade, much appreciated
Reception
Services & amenities
Comfort
Cleanliness
Quality-price ratio
7 / 10
John F
Type of stay :
With friends
Posted :
05/07/2022
General information :
Always friendly and accomadating
Restaurant management was terrible. Waited two hours for our meals.
Accommodation review :
A great location close to Le man
Establishment response :
Many thanks for this important feddback, we will do our best to improve the restaurant part, outside provider.
Reception
Services & amenities
Comfort
Cleanliness
Activities/Animations
Quality-price ratio
9.71 / 10
Roger B
Type of stay :
With friends
Period of stay :
July 2022 3 days
Posted :
05/07/2022
General information :
The staff all work hard to look after you E. G. Quality food, events, frequent cleaning
Accommodation review :
Shade
Establishment response :
Thank you somuch, we will keep up the good work :)
Reception
Services & amenities
Comfort
Cleanliness
Quality-price ratio
9.71 / 10
René H 
Type of stay :
With friends
Period of stay :
June 2022 4 days
Posted :
05/07/2022
General information :
PERSONNEL : accueil - disponibilité - engagement - aimabilité = SUPER Si la dame sympathique blonde à l'accueil est la gérante et si c'est Valérie avec la quel la réservation a été opérée : félicitations, chapeau et respect > Super - au plaisir SITE : très beau avec des emplacements spacieux - sanitaire en suffisance et propre - très beau cadre (environnement - bar - terrasse - emplacements - personnel) - le restaurant nous n'y avons pas eu recourt donc pas d'évaluation
* juste le premier soir : catastrophe au niveau de la cuisine, personnel complètement débordé, dépassé et stressé - pas moyen d'avoir 2 pizzas à emporter * et dimanche soir pour le cochon à la broche - sur 3/4 hrs, les premiers cochons sur 2 pattes s'étaient déjà servis au moins 2 fois et pour les correctes qui passaient après une 1. fois on pesait déjà les rations - mais c'était plus de la faute des égoïstes qui mangent comme ce qu'ils ont mangé ;o) que de la votre. * et en partant que la citerne pour vidanger les eaux usées (grises) était bloquée par des toilettes dressées dessus
Accommodation review :
eh ben,- à vrai dire tout
ce serait se plaindre à très haut niveau, ce que je ne faits pas - les 3 petits points bémols je les ai relevé ci-avant
Establishment response :
Merci beaucoup pour votre retour Une meilleure organisation sera mise en place l'année prochaine pour le cochon. C'était notre 1ere et la gestion de 700 personnes n'est pas simple.
Reception
Services & amenities
Comfort
Cleanliness
Quality-price ratio
9.75 / 10
John S
Type of stay :
Young couple
Period of stay :
June 2022 5 days
Posted :
05/07/2022
General information :
Loved it
No
Accommodation review :
My campervan
Establishment response :
Thank you very much We will pass on your feedback to the team who are working hard on this Thank you again
Reception
Services & amenities
Comfort
Cleanliness
Activities/Animations
Quality-price ratio
8.75 / 10
John V
Type of stay :
Family with child(ren)
Period of stay :
June 2022 5 days
Posted :
05/07/2022
General information :
As always, we really enjoyed our time at Chanteloup and the new owners and the Dream team were very warm and friendly and we saw they worked very hard to make everyone comfortable and enjoy a good time. Thank you so much and we will come again!
There was not enough ice available. We always like lots of ice in spirits and wine and at times there was none left. Perhaps buy an ice machine? The restuarant was not very well run, it took 2.5 hours to order and eat our meal, and 30+ minutes to get our bill so we could pay. Perhaps find a better restuarant manager who can demonstrate their skills before a contract is signed?
Accommodation review :
The glamping tent was a good size and comfortable, and it was nice to have a fridge, micowave, BBQ and all knives and forks.
We did not have tongs for the BBQ to cook meat with properly
Establishment response :
Thank you for your comments. Indeed the restaurant manager has a big problem with the staff he can't find and the service is not efficient enough. The restaurant is a big point of improvement, we are working on it and we are well aware of it.
Reception
Services & amenities
Comfort
Cleanliness
Activities/Animations
Quality-price ratio
8.62 / 10
Nick M
Type of stay :
Young couple
Period of stay :
July 2022 2 days
Posted :
05/07/2022
General information :
Good location, clean amenities, lovely site, helpful team. 20th year of staying here so it must be good.
I wasn't aware of the theme of the Friday evening entertainment.
Accommodation review :
Lovely pitch. Close to the chateau and the lake
Establishment response :
Thank you for your comments. For the theme of the animation, the information email sent to everyone must have gone to your spam folder See you soon
Reception
Services & amenities
Comfort
Cleanliness
Activities/Animations
Quality-price ratio
10 / 10
Paul W
Type of stay :
With friends
Period of stay :
July 2022 3 days
Posted :
05/07/2022
General information :
Arriving late on a Friday night with our 4 classic cars, we had the warmest of welcomes you could every wish for. From the moment we arrived to our departure, Valerie, Benoit and their Dream Team of staff made our stay both truly memorable and comfortable. Massive thank you.
Our colleagues snoring :-)
Accommodation review :
The wooded pitches were superb. On a hot sunny weekend the trees gave just enough welcoming shade, but not so much that we didn't benefit from sitting in the glorious sunshine while chatting away. Electricity and water on the pitches was the best.
The grading questions below are not clear. I assume 10 is the top mark for beautiful sunny weather, which is what we enjoyed for all 3 days. Likewise for the other grades, I assume 10 is the best mark we can give. Suggest you change "(Grade on 10)" to "(10 is highest/best grade)" You then ask the same question twice about the Campsite Collection. I cannot comment on the Collection as I have only stayed at Chanteloup, which I highly recommend and award the highest/best grade to.
Establishment response :
Thank you Paul for your great comment and for this beautiful Weekend See you soon
Reception
Services & amenities
Comfort
Cleanliness
Activities/Animations
Quality-price ratio
8.25 / 10
Jean-Francois D
Type of stay :
Family with teenager(s)
Period of stay :
June 2022 3 days
Posted :
04/07/2022
General information :
Propreté, le cadre
Animation devrait plutôt se faire dans une grande tonnelle que dehors
Accommodation review :
Le cadre et les accès
Establishment response :
Merci beaucoup pour votre commentaire et vote belle note, ceci étant, nous ne comprenons pas bien votre remarque, comment faire un concours de voiture ou un cochon grillé sous une grande tonnelle ?
Reception
Services & amenities
Comfort
Cleanliness
Activities/Animations
Quality-price ratio
8.29 / 10
Philip Y
Type of stay :
OAP couple
Accommodation :
Emplacement Confort Classique – Eau – Electricité 10 Ampères en option
Period of stay :
June 2022 2 days
Posted :
04/07/2022
General information :
Location and friendly staff
Grey water disposal point, couldn’t find it!
Accommodation review :
Lovely pitch around chateau lawn
Establishment response :
Thank you so much for this great grade. =For the grey water disposal, did you ask at the reception ?
Reception
Services & amenities
Comfort
Cleanliness
Quality-price ratio
