Client reviews : D/ Sunelia Luxe

General information :

The tidiness around the campsite is wonderful and aqua aerobic crew is good to engage everyone

The loud music until 23.30 and the teenagers walking loudly around the campsite late at night. The karaoke night was the worst night to sit outside. The campsite was much more quiet last year in the same period. It would be more acceptable if the music stopped when bar closed at 23.00

Accommodation review :

We like the type of mobile home and its facilities.

Had issue with airconditioning, and had to wait 2 days before a technician was called. Reported the issue Sunday, and the receptionist didn't take it serious and didn't report the issue, Monday the camp crew took a look and concluded that they weren't able to do anything about it and it wasn't a programming problem, and therefore the technician was called, as we told them. The technician cleaned the filter and it was better. Sunday we asked when the clean towels was planned to arrive, we were told that it was planned for Monday, we had to ask again Monday night where the new towels were?

General information :

Tres bon accueil, personnel tres serviable, en particulier Maxime qui a propose son aide a chaque occasion. Le logement etait propre et conforme a la description.

Le seul point que nous n'avons pas apprécié est au niveau de la piscine. Malgré le fait que les jeux de ballons soient interdits - ce qui est précisé à l'entrée de la piscine-, beaucoup d'enfants jouaient au ballon chaque jour, et nous dérangeaient, sous le regard de surveillante de baignade et sans aucune intervention de sa part. Pire, après notre plainte, nous a même dit qu'ils avaient le droit de jouer mais doucement. Autre détail : le short de bain est interdit, mais on a vu une personne en porter, pareil, sans intervention.

Accommodation review :

Literie d'excellente qualite, et lits faits a l'arrivee, un vrai luxe.

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