Castel Camping Château de Chanteloup

Pays-de-la-Loire - 72460 SILLE-LE-PHILIPPE - 134 pitches - 13 rentals

Client reviews : Castel Camping Château de Chanteloup

Establishment average mark

8.78 / 10

1046 reviews

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Reception

Services & amenities

Accommodation

Comfort

Cleanliness

Activities/Animations

Activities for kids

Catering

Eco-friendly

Quality-price ratio

7.33 / 10

Peter C Camping Qualité

Type of stay :

Family with child(ren)

Period of stay :

July 2022 3 days

Posted :

28/07/2022

Comments

Detailed mark

General information :

Pitch was ok but considering place was booked out we made do. Son met lots of friends and had a ball. Arranged events on the Terrace were good.

Not happy with on site Restraunt as it is poorly operated. Sadly it reflects on overall experience although not run by Chateau owners.

Accommodation review :

Close to main buildings

No shade

Establishment response :

Thank you for this great feedback and we will change the restaurant manager next year

9.88 / 10

Dan S Camping Qualité

Type of stay :

Family with teenager(s)

Accommodation :

Emplacement Confort avec évacuation eaux usées + Electricité 16 A / camping car/caravane

Period of stay :

July 2022 9 days

Posted :

28/07/2022

Comments

Detailed mark

General information :

There is a reason that so many people come back year after year; it has everything you could possibly want. Beautiful surroundings, big pitches, wonderful team who run it. We ll be back again.

Accommodation review :

The pitches in the wood are large and benefit from shade in the heat of the day.

Establishment response :

Thank you so much for such a positive and lovely message, we will keep up the good work

7.56 / 10

Paul V Camping Qualité

Type of stay :

Family with child(ren)

Accommodation :

Cabanes dans les bois

Period of stay :

July 2022 7 days

Posted :

28/07/2022

Comments

Detailed mark

General information :

This was our sixth visit to chanteloup & our first since the new owners have taken over. There wasn't the warm welcome that was usually given from Dominic & the dream team - in fact we had to find someone to come to the reception area ! This was the case on a number of occasions when we went to reception.The staff were helpful but that unique friendly family feel has gone.We also noticed the hedging around the pool area was unkept & missing in some areas & grass was also brown in areas - This was always such a beautiful area with the hedges/planting grass immaculately kept .

The pool area looking unkept - no supervision around the pool area & children were on one occasion throwing the chairs into the pool - I did go to reception to advise but no action was taken.On past visits you would always see staff wonder around this area ,we saw no one over the week we were there.

Accommodation review :

These are a great addition to Chanteloup - love our stay in them they have everything you could possibly need.

Establishment response :

Thank you for this important feedback. We are sorry that you did not felt welcomed, you are really the only one to say that, it was undoubtedly a time of intense activity, the Dream Team is always there. Concerning the swimming pool and the environment, with this drought it is complicated to keep a very green grass, we cannot water all the time moreover, after the COVID period, we tried to reduce the costs and the maintenance of the Domain suffered from it but we intend to improve this part, that is for sure. Dominique told us that he never had a member of the Dream Team stay at the pool, there is not enough staf and the pool is too small, parents should watch over their children.

8.89 / 10

Jeroen Z Camping Qualité

Type of stay :

Family with child(ren)

Accommodation :

Emplacement Confort Classique – Eau – Electricité 10 Ampères en option

Period of stay :

July 2022 16 days

Posted :

26/07/2022

Comments

Detailed mark

General information :

Fijne camping, prettig personeel, grote plekken met veel privacy.

Betrekkelijk veel doorloop (overnachtingslocatie voor doorreizen). Zou mooier zijn als die gescheiden worden van de rest.

Accommodation review :

Grote plekken met veel privacy (bois)

Grote afstand tot toilet

Establishment response :

Thank you very much for this positive review, we will think of you idea of putting all the one night stays on the same zone

8.78 / 10

Martijn P Camping Qualité

Type of stay :

Family with teenager(s)

Accommodation :

Emplacement Confort avec évacuation eaux usées + Electricité 16 A / camping car/caravane

Period of stay :

July 2022 9 days

Posted :

26/07/2022

Comments

Detailed mark

General information :

Een heerlijke sprookjesachtige plek waar een ongedwongen sfeer heerst. Een plek waar heel het gezin het naar zijn zin had. Een camping waar we graag weer terug willen komen.

Sanitair vonden wij niet heel hygiënisch. De winkel is erg duur en het assortiment zeer klein dus je moet wel elke dag even langs een supermarkt. Dat is jammer.

Accommodation review :

De plekken waren ruim. De volgende keer zullen we voor een veld kiezen zodat kinderen onderling ook sneller contact kunnen zoeken.

-

Establishment response :

Thank you for this great review and good grade. As for the small grocery store, it is not us, it is the external provider who manages the restaurant, we understand and he will not be here next year? The toilets are cleaned twice a day regularly.

10 / 10

Margaret L Camping Qualité

Type of stay :

OAP couple

Posted :

26/07/2022

Comments

Detailed mark

General information :

Absolutely everything

Nothing

Accommodation review :

My own

Establishment response :

Great and brillant grade, thank you so much !

9.78 / 10

Lucie M Camping Qualité

Type of stay :

Family with child(ren)

Period of stay :

July 2022 1 days

Posted :

25/07/2022

Comments

Detailed mark

General information :

la convivialité, l'emplacement ( on avait un bel emplacement isolé et ombragé)

Accommodation review :

isolé et ombragé.

je n'aurai pas aimé étre sur les grandes pelouses avec aucune séparation entre les caravanes

8.78 / 10

Max M Camping Qualité

Type of stay :

Family with child(ren)

Accommodation :

Emplacement Confort Classique – Eau – Electricité 10 Ampères en option

Period of stay :

July 2022 3 days

Posted :

25/07/2022

Comments

Detailed mark

General information :

Very peaceful, beautiful, large amount of space. I liked that there were activities organised in the evenings by the hosts, which made the experience social and fun. I also liked the good atmosphere. We received great reception when we arrived from Max and throughout our stay he was excellent in making the stay memorable.

The restaurant was really bad; food and service was not on par with the rest of the experience.

Accommodation review :

I like the large space we got for our tent and that it was good distance to neighbouring pitches. Beautiful view, landscape and environment.

The ground was very hard, which made it difficult to pick up the tent pegs/poles.

Establishment response :

Thank you for this important feedback, the restaurant is not us, just an external provider who rents the place. We will not work with him next year and will find a better solution.

10 / 10

Emma M Camping Qualité

Type of stay :

Family with child(ren)

Accommodation :

Emplacement Confort Classique – Eau – Electricité 10 Ampères en option

Period of stay :

July 2022 1 days

Posted :

25/07/2022

Comments

Detailed mark

General information :

Good shady woodland walk For doggy. Great atmosphere everywhere.

Accommodation review :

Large pitch

Establishment response :

Thank you so much, what a super grade !

10 / 10

Steve L Camping Qualité

Type of stay :

Family with teenager(s)

Period of stay :

July 2022 7 days

Posted :

24/07/2022

Comments

Detailed mark

General information :

Un superbe camping rien à redire au top

Accommodation review :

Tout était bien Dépaysement total

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